Dear Customer,
I’d like to personally offer a response to this unprecedented global emergency. I wish discussions like these could be had in person, but that simply isn’t the way the world is working today.
I’d like to start by thanking you for your continued support and partnership.
Due to the current COVID-19 pandemic, Floortex has taken measures to ensure employees’ safety and wellbeing in an effort to help control the spread of the virus. We are now operating on limited resources and where we can we have a number of employees working remotely, especially in Sales and Marketing. Our European and US offices and distribution facilities will remain open so long as it is safe to do so and where we can allow social distancing measures to ensure business continuity.
We’re working through an unparalleled time in our world: People are staying at home, businesses are struggling and no one knows just how long it will last. Uncertainty like this can be tremendously stressful. I’m proud to say that Floortex is doing everything possible to offer continuity of supply for you through its European and North American facilities in the face of this global pandemic.
Whilst writing I thought it might be useful to share with you some useful contact information. The following email addresses and telephone lines remain active and will be checked. However, as we are on limited resources, response times may take a little longer than normal. Please bear with us during these unprecedented times.
UK Office Telephone: +44 1684 853030
US Office Telephone: +1 615 225 9800
Germany Office Telephone: +49 62172 967800
The safety and wellbeing of all of our colleagues and customers is of the utmost importance to us and we are continually monitoring the government guidelines and advice on the situation.
As we engage in social distancing and remote working practices in an effort to flatten the curve, I want to personally thank you for your business. We will get through this together. I wish you all the best. Stay safe, and stay healthy.
Kind regards
Steve Bull
CEO
Floortex Global