TERMS & CONDITIONS

TERMS OF USE
(BUSINESS AND CONSUMERS)

​(1) Introduction

 

These Terms of Use govern your use of our website; by using our website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use our website.

If you register with our website we will ask you to expressly agree to these Terms of Use.

You must be at least 16 years of age to use our website.  By using our website and by agreeing to these Terms of Use, you warrant and represent that you are at least 16 years of age.

Our website uses cookies.  By using our website and agreeing to these Terms of Use, you consent to our use of cookies in accordance with the terms of our cookies policy.

(2) Licence to use website

Unless otherwise stated, we, or our licensors, own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use. 

You must not:
(a)      republish material from this website (including republication on another website);
(b)      sell, rent or sub-license material from the website;
(c)      show any material from the website in public;
(d)      reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e)      edit or otherwise modify any material on the website; or
(f)       redistribute material from this website.

​                                                         

(3) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

(4) Products

The advertising of products on our website constitutes an “invitation to treat” - not a contractual offer.

Prices stated on our website may be stated incorrectly. 

The purchase of products via our website will be subject to our Terms of Sale

We will ask you to agree to our Terms of Sale each time you purchase a product or products via our website.

(5) Product reviews

In these Terms of Use, “your reviews” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to us for publication on our website whether as a product review or otherwise.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media.  You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

You warrant and represent that your reviews will comply with these Terms of Use.

Your reviews must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction). 

Your reviews (and their publication on our website) must not:

(a)      be libellous or maliciously false;
(b)      be obscene or indecent;
(c)      infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d)      infringe any right of confidence, right of privacy, or right under data protection legislation;
(e)      constitute negligent advice or contain any negligent statement;
(f)       constitute an incitement to commit a crime;
(g)      be in contempt of any court, or in breach of any court order;
(h)      be in breach of racial or religious hatred or discrimination legislation;
(i)       be blasphemous;
(j)       be in breach of official secrets legislation;
(k)      be in breach of any contractual obligation owed to any person;
(l)       depict violence in an explicit, graphic or gratuitous manner;
(m)     be pornographic or sexually explicit;
(n)      be untrue, false, inaccurate or misleading;
(o)      consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p)      constitute spam;
(q)      be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
(r)      cause annoyance, inconvenience or needless anxiety to any person.

Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.

You must not use any review to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these Terms of Use.

You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these Terms of Use in relation to your reviews, we do not undertake to monitor the submission of reviews to, or the publication of reviews on, our website.

(6) Limited warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7) Limitations and exclusions of liability

Nothing in these Terms of Use will:

(a) limit or exclude our or your liability for death or personal injury resulting from negligence;
(b) limit or exclude our or your liability for fraud or fraudulent misrepresentation;
(c) limit any of our or your liabilities in any way that is not permitted under applicable law; or
(d) exclude any of our or your liabilities that may not be excluded under applicable law.  If you are a consumer, any statutory rights that you have, that cannot be excluded or limited, will not be affected by these Terms of Use.

The limitations and exclusions of liability set out in this Section and elsewhere in these Terms of Use:

(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the Terms of Use or in relation to the subject matter of the Terms of Use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(8) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use.

(9) Breaches of these Terms of Use

Without prejudice to our other rights under these Terms of Use, if you breach these Terms of Use in any way, or if we reasonably suspect that you have breached these Terms of Use in any way, we may:

(a)        send you one or more formal warnings;
(b)        temporarily suspend your access to the website;
(c)        permanently prohibit you from accessing the website;
(d)        block computers using your IP address from accessing the website;
(e)        contact your internet services provider and request that they block your access to the website;
(f)         bring court proceedings against you for breach of contract or otherwise; and/or
(g)        suspend and/or delete your account with the website.


(10) Variation

We may revise these Terms of Use from time-to-time.  Revised Terms of Use will apply to the use of our website from the date of the publication of the revised Terms of Use on our website.  Please check this page regularly to ensure you are familiar with the current version.


(11) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms of Use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use. 

 

(12) Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13) Exclusion of third party rights

These Terms of Use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these Terms of Use is not subject to the consent of any third party.

 

(14) Entire agreement

These Terms of Use, together with our Privacy Policy and Terms of Sale, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

 

(15) Law and jurisdiction

These Terms of Use will be governed by and construed in accordance with English law, and any disputes relating to these Terms of Use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

(16) Registrations and authorisations

We are registered with Companies House in the UK.  You can find the online version of the register at www.companieshouse.gov.uk Our registration number is 04338164. Our VAT number is 790890684.

(17) Our details

AFS-TEX® is a Floortex brand. The full name of our company is Floortex Europe Ltd. 

Floortex is registered in England & Wales under registration number 04338164.

Our registered address is:  10 Miller Court, Severn Drive, Tewkesbury Business Park, Tewkesbury, Contact us by email: info@floortex.com

 
 

TERMS OF SALE
(BUSINESS AND CONSUMERS)

(1) Introduction

Please read these Terms of Sale carefully.

You will be asked to expressly agree to these Terms of Sale before you place an order for products from our website. 

 

(2) Interpretation

In these terms of sale, “we” means Floortex Europe Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i)       You must add the products you wish to purchase to your shopping basket, check the shipping details, and enter any promotion codes at this stage.  Then then proceed to the checkout;

(ii)      If you are a new customer, you will need to create an account by registering your details with us and log in.  If you are an existing customer, you must enter your login details;

(iii)     Once you are logged in, you must fill in your billing and delivery information;

(iv)     You must now enter your payment information and will have the option to pay using PayPal or by Credit/Debit Card. If you select to pay by PayPal you will be transferred to the PayPal website, and PayPal will handle your payment.  If you select to pay by Credit/Debit Card you will not leave our website but will be asked for your Credit/Debit Card details which will be entered on the secure Stripe payment gateway.

(v)      Once you have entered your payment information you will go to the Order Review page where you must confirm your order and your consent to these terms of sale.

(vi)     We will then send you an initial acknowledgement; and

(vii)    Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

 

(4) The products

We are continually updating and revising our product offering to bring the very best goods to our customers.  We may update, amend or discontinue products at any time. We display our current products at www.afs-tex.com but the offering made can vary depending on location availability.

Every effort is made to maintain our products availability, but product availability constantly changes and different products may have different availability. Order acceptances are subject to availability of the relevant products.  We reserve the right to prioritise orders and allocation limited stock between orders as we deem fit.

Floortex Europe Ltd sells many different products and all items offered on the website will include individual descriptions, specifications and images to give the consumer as much information as possible to make an informed purchasing decision.  We endeavour to ensure all product descriptions and prices are correct. Any weights and measurements stated on our website are approximates, but we do try to ensure that they are as accurate as possible. 

Product images, logos and diagrams are for illustrative purposes only. Any additional decorations or furniture shown in the images are not included with the goods sold.  Product colours may vary from what is shown on the website due to limitations of computer hardware and software.

Some products offered on our site may include natural fibres, which can vary in colour from one batch to another or from product specification changes over time. Slight colour variations due to this do not constitute as a product defect unless the contract for sale is based on a specific batch number or sample and has been agreed by both parties. This is also the case for any plastic product as, due to natural variations in the base polymer and varying conditions during processing, some slight variation in colour may occur.

 

(5) Price and payment

Prices for products are quoted on our website.  The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  We will verify prices as part of our sale procedures so that a product's correct price will be stated [when you pay for the product].

In addition to the price of the products, you will/may have to pay a delivery charge, which will be as stated when you proceed to the check out. The shipping fee can be calculated in the shopping cart by entering the delivery destination details.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

 

Payment for all products must be made by one of the following two methods;

(i)    Credit/ Debit Card – We accept payment from Visa, Mastercard, Delta, Maestro, Visa Electron, Solo, American Express, and Diners Club via SagePay.

(ii)   PayPal

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you are a business customer, then, from time to time, we may agree to open an account for you enabling you to pay in arrears.  Where you hold an account then, upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within 30 days of the date of the invoice. 

 

Accounts will be subject to such credit limits as we may notify to you from time to time. If you do not pay any amount properly due to us under or in connection with these terms of sale on time, we may: charge you interest on the overdue amount at the rate of 8% per year above the base rate of National Westminster Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim.  If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us within 7 days following the date of the charge-back:

(i)    an amount equal to the amount of the charge-back;

(ii)   all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer);

(iii)  an administration fee of GBP £20.00 (including VAT); 

(iv) All our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).

 

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

 

(6) Your warranties

You warrant to us that:

(a)      You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b)      The information provided in your order is accurate and complete; and

(c)      You will be able to accept delivery of the products.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 10 days of the date of our order confirmation.  However, we cannot guarantee delivery by the relevant date.  We do, however, guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 30 days of the date of receipt of payment and the date of our order confirmation.

 

(8) Risk and ownership

The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:

(a)      Delivery of the products; and

(b)      Receipt by us of full payment of all sums due in respect of the products (including delivery charges).

 

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.

 

We will be entitled to recover payment for the products even where ownership has not passed to you.

 

(9) Consumers: Returns policy

This Section applies to consumers, not business customers.  If you are a business customer, the applicable returns policy is set out in Section 12.

 

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below).

 

In order to cancel a contract in this way, you must give to us written notice of cancellation.

 

You will not have any such right insofar as a contract relates to:

(i)    The supply of any products which constitute audio or video recordings or computer software which have been unsealed by you;

(ii)   The supply of newspapers, periodicals or magazines;

(iii)  The supply of goods made to your specifications or clearly personalised;

(iv)  The supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. 

 

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us.

 

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.

 

(10) Consumers: statutory rights

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.

 

(11) Business customers: limitation of warranties

This Section applies only to business customers, not consumers.

 

We warrant to business customers that the products purchased from our website will:

(a)      conform in all material respects to any applicable specification of such products published on our website; and

(b)      be free from material defects in materials and workmanship for a period of 1 year from the date of delivery of the products.

 

These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied to business customers hereunder. To the maximum extent permitted by applicable law and subject to the first paragraph of Section 15, all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract with a business customer under these terms of sale are expressly excluded.

 

(12) Business customers: returns policy

This Section applies to business customers, not consumers.  If you are a consumer, the applicable returns policy is set out in Section 9.

Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section 11, then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).

 

(13) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(14) Force majeure

In this Section and Section 15 below, “force majeure event” means:

(a)      any event which is beyond our reasonable control;

(b)      the unavailability of raw materials, components or products; and/or

(c)      power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.

We will take reasonable steps to mitigate the effects of the any force majeure event.

 

(15) Limitations and exclusions of liability

Nothing in the terms of sale will:

(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(c) limit any liability of a party in any way that is not permitted under applicable law; or

(d) exclude any liability of a party that may not be excluded under applicable law. 

 

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.

 

The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale:

(a) are subject to the preceding paragraph;

(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of a force majeure event.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Our aggregate liability to you under the terms of sale will not exceed the total amount paid and payable by you to us under the terms of sale.

 

(16) Business customers: indemnity

If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

 

(17) Contract cancellation

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.

 

If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:

(a)      you cease to trade;

(b)      you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;

(c)      a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;

(d)      the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or

(e)      any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.


(18) Consequences of cancellation

Upon the cancellation of a contract in accordance with Section 17:

(a)     we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b)      you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c)      all the other provisions of these terms of sale will cease to have effect, except that Sections 8, 11, 12, 15, 16, 18 and 20 will survive termination and have effect indefinitely.

 

(19) Scope of these terms of sale

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.

 

(20) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy, use of our website will be subject to our website Terms of Use.

 

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

 

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale.

 

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 15: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

 

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

 

(21) About us

Our details:

AFS-TEX® is a Floortex brand. The full name of our company is Floortex Europe Ltd. 

Floortex is registered in England and Wales under registration number 04338164. Our VAT number is: 790890684

Our registered address is: 

10 Miller Court, Severn Drive,

Tewkesbury Business Park,

Tewkesbury, Gloucestershire

GL20 8DN  United Kingdom

Contact us by email: info@floortex.com

Policies

PRIVACY POLICY

Effective 22 May 2018

 

In order that you are reliably informed about how we operate, we have developed this Privacy Policy. Together with any additional Privacy Notices which you may see as you navigate around this website.  This Privacy Policy describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this website.

This Privacy Policy also provides you with information about how you can have control over our use of your data.

 

This Privacy Policy will be updated on a regular basis in order to keep you full up to date with our approach to data protection and privacy.  The date of each update will be shown at the top of the Privacy Policy.  

 

If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving any marketing communications from us, please contact our Data Protection Officer (“DPO”) at:

Email:    DPO@Floortex.com

Post:      DPO for AFS-TEX®, Floortex Europe Ltd, 10 Miller Court, Severn Drive
               Tewkesbury Business Park, Tewkesbury, Glos, GL20 8DN  UK


This privacy policy (together with our Terms of Use, our Cookies Policy and any other documents referred to on it) (together referred to as the "Policy") explains how we collect, store and use the personal information and other data that you share with us when using our site and when you shop with us.

​Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. By visiting our site you are consenting to the practices described in this Policy.

 

We recommend that you print and retain a copy for your future reference.

(1) About Us

AFS-TEX® is a Floortex brand. The full name of our company is Floortex Europe Ltd.

 

Floortex Europe Ltd (“we” “our”) respects your right to privacy and understands that visitors to www.afs-tex.com (“Site”) need to control the use of their personal information. We are committed to protecting and respecting your privacy so that you can shop with confidence on our site.

Registered in England and Wales under registration number 04338164.
VAT number: 790890684

 

(2) Our registered address is: 

10 Miller Court, Severn Drive,
Tewkesbury Business Park, Tewkesbury,
Gloucestershire GL20 8DN 
United Kingdom

 

(3) Information we may collect from you:

The information that we collect about you may include your name, address, date of birth, e-mail address, telephone number. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms online or offline, or when corresponding with us by telephone, email or letter.

 

Equally, when you visit our  website and even if you do not register with us, we may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.

 

We do not hold any sensitive information about you (known as "special categories of data") which includes, for example, details about your racial or ethnic origin, or data relating to your health. Should it ever be necessary for us to ask you for this type of data, we will provide you with separate details about how we will protect that information at that time.

 

This website is not intended for children and we do not knowingly collect data relating to children.

(4) How Will We Use Personal Information?

4.1 To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, registering warranties and the provision of corresponding customer services.

 

In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you. We assure you that these companies are not permitted to use your information for any other purpose. For further information about these companies, please see section 5 below.

4.2 Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you. Again, we do use a number of external companies to help us provide such marketing services. However, these companies are prohibited from sharing your data with any other company. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else.

 

4.3 To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy.

4.4 To understand what sections of the website you are visiting, so that we can subsequently contact you regarding particular products and services which may also be of interest. This facility is enabled by cookies, described in our Cookies Policy which can be found here. We do this as we think it is important to understand your shopping and browsing habits so that we can keep improving our service for you.

If you change your mind at any stage about receiving marketing from us, or if you do not want us to process your personal data for one or more of the reasons set out above, please contact our DPO as described in section 1 above.

(5) How Long Will We Keep Your Data?

Unless you ask us to do so, we will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data. In the coming months, we will add further detail to this Privacy Statement, setting out further information about our practices.

(6) With Whom Do We Share Your Personal Data?

6.1 We work with a number of external suppliers who support our business. This includes organisations which are critical to fulfilling customer orders as detailed in section 4.1 above, as well as those that help us with marketing, as detailed in section 4.2 above.

 

Notwithstanding the above, we assure you that we will only exchange your data with another organisation where
(i) we have your express permission to do so; or
(ii) it is necessary in order to honour a contract between you and Floortex; or
(iii) we have a legal obligation to share the information; or
(iv) it is in the public interest; or
(v) it is necessary for the establishment, exercise or defence of legal claims; or
(vi) it is necessary to protect the vital interests of you or another person.

 

6.2 Wix

Our store is built and hosted on Wix.com Ltd. They provide us with the online ecommerce platform which allows us to sell our products directly to you. 

 

Your data is stored through Wix’s data storage, databases and the general Wix application.  Wix stores your data on a secure server behind a firewall.  You can refer to Wix's own Privacy Policy at www.wix.com/about/privacy 


6.3 Payment
If you choose a direct payment gateway to complete your purchase then Wix.com stores your credit/debit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

​All direct payment gateways adhere to the standards set by PCI-DSS as managed by the CCI Security Standards Council which is a joint effort of brands like Visa, Mastercard, American Express etc.

 

​PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Wix.com’s Terms of Service or Privacy Statement.

 

We will always take care to ensure your payment card details are kept safe and secure, in accordance with the Payment Card Industry Data Security Standard (PCI DSS)

 

We will never sell your personal data to any external organisation.

 

(7) Information We Receive From Other Sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

(8) How Can You Access The Personal Data We Hold?

You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost.

We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please write to our DPO at the postal address shown in section 1 above.

(9) Updating, Amending and Erasure of Your Personal Data

 

9.1 Updating your personal information

 

If, at any time, you want to update or amend your personal data or consent preferences, please contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 28 days of receipt of your request.

Provided that you inform us of any changes, the information we hold will be accurate and up to date.

9.2 Your right to be forgotten

You may request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.  

 

For example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy.

 

You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

 

Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

To arrange an erasure contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 30 days of receipt of your request.

(10) Data Privacy and Security

We maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

 

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this programme helps us to:

 

(i)protect against potential breaches of confidentiality;

(ii)ensure all IT facilities are protected against damage, loss or misuse; and

(iii)increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle.

 

We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as your personal account and the checkout section) are encrypted and authenticated using strong protocols, key exchanges and ciphers.

 

​Our site may, from time to time, contain external links to and from the websites of our partner networks, advertisers and affiliates, or to scientific studies and relevant articles. If you follow a link to any of these websites, please note that these websites have their own privacy policies and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

(11) Changes to Our Privacy Policy

Any changes we may make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy. The date of the last update will be listed at the top of this Policy.

​Your continued use of our site after any modification to this Policy will constitute your acceptance of such modification.

 
 

COOKIES POLICY

(1)  Our website uses cookies.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(2) About cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

Cookies may be either "persistent" cookies or "session" cookies.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(3) Third party and analytics Cookies

When you use our website, you may also be sent third party cookies.

Our advertisers / service providers may send you cookies.

They may use the information they obtain from your use of their cookies:

(a) to track your browser across multiple websites;

(b) to build a profile of your web surfing; and

(c) to target advertisements which may be of particular interest to you.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: www.google.com/privacypolicy.html.

(4) Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

(5) Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 23), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.

(6) Deleting cookies

You can also delete cookies already stored on your computer. For example:

(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at 

(b) in Firefox (version 16), you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 23), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

Again, doing this may have a negative impact on the usability of many websites.

(7) Cookie preferences

You can manage your preferences relating to the use of cookies on our website by visiting clicking on the “Change Cookie Settings” link.

(8) Contact us

AFS-TEX® is a Floortex brand. This website is owned and operated by Floortex Europe Ltd.

If you have any questions about our cookies or this cookies policy, please contact us:

(a)  by email info@floortex.com or

(b)  by telephone +44 (0) 1684 853 030

 

RETURNS POLICY

Last modified: 17 January, 2018

Our Returns Policy forms part of, and must be read in conjunction with, our Terms of Sale. We reserve the right to amend this policy at any time.

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

 

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will, nonetheless, be entitled to return a product to us where:

(a) you contact us within 14 days of receiving your order;

(b) we receive the returned product within 30 days following the date of purchase of the product;

(c) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(d) you comply with the returns procedure set out below; and

(e) none of the exclusions set out below apply.

 

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must contact our customer service team within 14 days from receiving the goods. You can contact us through one of the following methods; 

  1. Telephone: 01684 853 030

  2. Email: info@floortex.com

  3. When contacting our customer service team you need to provide your order number, the item and quantity you are returning, and the reason for the return. We will then provide you with a returns authorisation number and will confirm the address you need to return the items to, which in most cases will be the warehouse the product was dispatched from which will be shown on the delivery note.
     

Any products you return will be your responsibility until it reaches the specified warehouse. Therefore, please package the items securely and use a delivery service that insures you for the value of the goods as we will not be responsible for products that are lost or damaged in transit.
 

You will be responsible for organising and paying postage costs associated with returns under this policy.
 

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

(c) any product personalised or adapted for you;


(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

 

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.


(7) About us

AFS-TEX® is a Floortex brand. This website is owned and operated by Floortex Europe Ltd.

If you have any questions about our returns policy, please contact us:

(a)  by email info@floortex.com or

(b)  by telephone +44 (0) 1684 853 030

 

DELIVERY INFORMATION

Customer orders made via the AFS-TEX.com website are made directly to Floortex Europe Ltd and delivery will be made from our European warehouse.
 

We offer free delivery for UK customers, but please note that delivery restrictions are in place for some areas.  Please see the Delivery Restrictions section below for more information. Floortex reserves the right to remove the free delivery promotion at any time. Exclusions apply.

Delivery Times
Our delivery times are based on the number of working days (Monday to Friday) by which you should expect to receive your order.

We make every effort to deliver to the appointed address within 5 working days but delivery times may vary during our busiest trading periods.

If your order is overdue, please contact Customer Services by calling 01684 853 030 or emailing info@floortex.com and we will be happy to help track your order for you.

Delivery restrictions
We deliver to most UK addresses within 5 days, but please allow up to 10 days for delivery (Monday to Friday only).

Due to carrier restrictions we are unable to offer weekend or Bank Holiday delivery.

Please note a signature is required upon delivery. 

 

Due to carrier restrictions, free delivery to the following postcodes is not available:

AB1-99, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-23, 25-27, 30-32, 36, 40-56, JE1-99, KA27-28, KW1-3, 5-17, PA20-49, 60-78, PH19-26, 30-44, 49-50, PO30-41, TR21-25, ZE1-99.

Delivery to these postcodes will incur a surcharge of £20 per order, which is payable in advance. If you live in one of these postcode areas, please contact us on 01684 853 030 before placing your order to discuss further.

Addresses we are unable to deliver to

Due to carrier restrictions, unfortunately we are unable to deliver to hospitals, university campuses, UK-based army/navy/air force bases, PO addresses, post offices, shopping centres and pedestrianised workplaces.

About us

AFS-TEX® is a Floortex brand. This website is owned and operated by Floortex Europe Ltd.

If you have any questions about our returns policy, please contact us:

(a)  by email info@floortex.com or

(b)  by telephone +44 (0) 1684 853 030

 

PRODUCT USE & CARE

Last updated: 28 June 2018

In order to get the best results from your AFS-TEX® mat or Dynamic footrest, please note the following:

1) The AFS-TEX® product should be laid on a flat and even indoor floor.

2) Do not wear high-heeled or stiletto footwear while using the mats, this could result in puncturing of the mat surface.

3) Ensure the product surface is kept clean. Grit or other debris on the product surface could cause damage to the surface  from foot movement friction.

4) Only clean the AFS-TEX® product using mild soap and water. Ensure that it is totally dry, top and bottom, before further use.

5) Do not fold AFS-TEX® mats, as this is liable to create excess material strain and damage.

6) Do not use caster-based chairs on AFS-TEX® mats.

7) Do not anchor AFS-TEX® mats with heavy objects or furniture.

8) AFS-TEX® 2000, 2000X, 3000, 3000X and Active Platform models have 20 degree ADA trip hazard compliant bevelled edges. For added safety, position your AFS-TEX® product under your desk and away from walkways when not in use.

AFS-TEX® 4000X, 5000 and 5000S2S (in addition to the above)

9) Use the raised ergo bar to gently push or pull the mat into position with your foot as required. Ensure that when doing so, no part of the mat is anchored to the floor.  Pulling or pushing the mat via the ergo bar when the mat is anchored will cause excess material strain and could result in damage.

10) The AFS-TEX® 2000X, 4000X, 5000 and 5000S2S have raised ergonomic features to maximize their effectiveness.

Always push your AFS-TEX® mat under your desk when not in use to avoid potential trip hazards.

In order to get the best results please note the following:

1) The mat should be laid on a flat and even indoor floor.

2) Do not wear high heeled or stiletto foot wear while using the mats, as this could result in puncturing of the mat surface.

3) Ensure the mat surface is kept clean. Grit or other debris on the mat surface could cause damage to the surface from foot movement friction.

4) Only clean the mat using mild soap and water. Ensure the mat is totally dry, top and bottom, before further use.

5) Do not fold the mats as this is liable to create excess material strain and damage.

6) Do not use caster based chairs on the mats.

7) Do not anchor mats with heavy objects or furniture.

10 Year Limited Warranty

The Floortex AFS-TEX® range is covered by a 10 year limited warranty.

This WARRANTY IS VOID under certain conditions, including but not limited to;

1) Uses other than floor-located anti-fatigue use while standing in suitable footwear (see use and care conditions above).

2) Positioning furniture, including any type of chair, on the mat surface

3) Use of the mat in an application not recommended by Floortex for that particular model.

4) Cutting or altering the AFS-TEX® product in any way, by any individual or company other than Floortex or its designated agent.

5) Using the AFS-TEX® product outdoors.

6) Damage to the product as a result of abuse, misuse, misapplication, neglect, accident, disaster, alteration or modernization.

Material Data:

All AFS-TEX® mats and footrests are manufactured from polyurethane (PU) formulated to provide an optimum standing surface.

The AFS-TEX® 2000X, 3000, 3000X, 4000X and Active Platform have a tactile cover produced from fine woven polyester.

Both the polyurethane and polyester cover contain a biocidal additive, Zinc Pyrithione, to protect the product from microbial deterioration.

For further information,  please contact us at CustomerServices@AFS-TEX.com 

© 2018 - FLOORTEX EUROPE LTD.

Floortex Europe Ltd. is registered in England. Company number 04338164. VAT Number: 790890684

AFS-TEX® IS A FLOORTEX® BRAND

Follow

  • Floortex LinkedIn
  • Floortex Facebook
  • Floortex Twitter

Contact

+44 (0) 1684 853 030

Address

Floortex Europe Ltd.

10 Miller Court, Severn Drive,

Tewkesbury Business Park,

Tewkesbury, Gloucestershire. 

GL20 8DN